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Frequently Asked Questions
Shipping
We pride ourselves on providing quality products that you would be proud to wear. Please allow 3-7 business days processing time for in stock items and 7-14 days for custom made items.
Standard Shipping: 3-5 business days
Express Shipping: 1-3 business days
Tracking information will be sent once orders are shipped.
We now offer International Shipping. Rates are calculated automatically through your shipping carrier.
During peak Grenada Spice Mas season (typically the first 2 weeks of August), we also offer next day local delivery and pickup services within the island of Grenada! If there is a specific item you are looking for during that time, feel free to email us so we can add it to our local inventory in Grenada.
Returns & Exchanges
We hope you’ll love every item you order, but we understand that sometimes things happen.
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Defective Items: All items will be inspected before a return or exchange is approved. Items must be received within 7 days of delivery.
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Non-Defective Items: Exchanges within 7 days of delivery.
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Final Sale & Intimates: Please note that all items marked “Final Sale”, as well as custom-made items, swimwear, hosiery, underwear, and monokinis, are not eligible for return or exchange due to sanitary reasons, unless deemed defective.
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Contact us at info@jouvertjungle.com for return authorization prior to sending anything back. Please put "Return - Order #" in the subject line.
Anything we didn't answer?
Drop us a line at info@jouvertjungle.com or
send us a DM on Instagram @JouvertJungle
Free Shipping in the US over $99!